Terms & Conditions

Last updated: May 19, 2026 · Version 1.0

This Agreement is operated by Harsh Analytical Solutions LLP, a Limited Liability Partnership registered under the laws of India, trading under the brand name MSMEBOT("Company," "We," "Us," or "Our"). Please read these Terms carefully before accessing or using the MSMEBOTplatform. By creating an account, clicking "I Agree," or otherwise accessing or using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, you must not use the Platform.

1. Definitions

  • Agreement: these Terms & Conditions of Service, including all updates and amendments.
  • Platform or Services: the MSMEBOT suite of applications, currently comprising MSMEBOT CRM, MSMEBOT TASK APP, and MSMEBOT HRMS, together with any further application later added to the suite, including all software, features, modules, interfaces, APIs, and related documentation.
  • Customer, User, You, or Your: any individual, proprietor, partnership, company, or legal entity that registers for or uses the Platform.
  • Account: the unique login credentials and associated profile created upon registration for any individual system within the Platform.
  • Customer Data: any data, content, information, or records uploaded, submitted, or stored by You on the Platform.
  • Subscription Plan: the pricing plan selected by You, per system, at registration or as subsequently modified. See our Pricing page.
  • Hosting Provider: Hostinger UAB or its affiliates, on whose infrastructure the Platform is currently deployed.
  • Downtime: the period during which the Platform is unavailable or inaccessible to the Customer.

2. Acceptance of Terms and Eligibility

2.1 Acceptance

By registering an Account or accessing any part of the Platform, You agree to be bound by this Agreement. If You are registering on behalf of a company or legal entity, You represent that You have the authority to bind that entity to these Terms.

2.2 Eligibility

You must be at least 18 years of age and legally capable of entering into binding contracts under Indian law. The Platform is intended for business use only and is not designed for personal or consumer use.

2.3 Modification of Terms

The Company reserves the right to modify these Terms at any time at its sole discretion. Changes become effective upon posting on the Platform or notification via registered email. Your continued use of the Platform after such changes constitutes Your acceptance of the revised Terms.

3. Account Registration and Security

3.1 Registration

To access any system within the Platform, You must complete the registration process by providing accurate, current, and complete information, and agree to keep that information up to date.

3.2 Account Credentials

You are solely responsible for maintaining the confidentiality of Your login credentials. You agree to notify the Company immediately upon becoming aware of any unauthorized access to Your Account.

3.3 Account Responsibility

You are fully responsible for all activity that occurs under Your Account. The Company reserves the right to suspend or terminate any Account it reasonably suspects is being used in violation of these Terms or applicable law.

4. Subscription, Fees, and Payment Terms

4.1 Subscription Plans

Each system within the Platform is licensed on an independent, per-system subscription basis. Applicable fees and plan features are described on our Pricing page and may be updated from time to time.

4.2 Payment Obligations

You agree to pay all applicable fees in advance as per the Subscription Plan(s) selected. All fees are stated and payable in Indian Rupees (INR) unless otherwise specified.

4.3 Refunds

Subscription fees are non-refundable except as expressly described in our Refund Policy. No pro-rated refunds are offered for unused portions of a subscription period.

4.4 Late Payment and Suspension

In the event of non-payment or a failed payment, the Company reserves the right to suspend or restrict access to the affected Account until outstanding amounts are settled. Continued non-payment may result in termination of that Account.

5. Permitted Use and Prohibited Conduct

5.1 Permitted Use

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for Your internal business purposes and in accordance with these Terms.

5.2 Prohibited Conduct

You agree not to:

  • Use the Platform for any unlawful, fraudulent, or malicious purpose.
  • Attempt to gain unauthorized access to any part of the Platform, its servers, or connected systems.
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform.
  • Resell, sublicense, or commercially exploit the Platform, or white-label it, without prior written consent from the Company.
  • Upload or transmit any virus, malware, or other harmful code through the Platform.
  • Use the Platform in a manner that could damage, disable, overburden, or impair it, or interfere with another Customer's use.
  • Scrape, crawl, or extract data from the Platform using automated means without prior written authorization.
  • Use the notification features (WhatsApp/Email) to send unsolicited bulk messages, or store or transmit content that is defamatory, obscene, discriminatory, or unlawful.

6. Data Ownership and Privacy

6.1 Ownership of Customer Data

You retain full ownership of all Customer Data You upload or submit to the Platform. The Company does not claim any ownership rights over Your data.

6.2 License to Use Customer Data

By submitting data to the Platform, You grant the Company a limited, non-exclusive license to store, process, and display that data solely to provide the Services to You.

6.3 Data Privacy

The Company handles personal data in accordance with our Privacy Policy, which is incorporated into this Agreement by reference.

6.4 Data Security

The Company implements reasonable technical and organizational measures to protect Customer Data from unauthorized access, loss, or disclosure. However, no method of electronic transmission or storage is completely secure, and the Company cannot guarantee absolute security of Your data.

7. Disclaimer of Warranties

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. The Company does not warrant that the Platform will be available at all times, uninterrupted, or error-free. The Platform is currently hosted on infrastructure provided by our Hosting Provider; the Company makes no warranties regarding the performance, uptime, or reliability of third-party hosting or infrastructure providers, and any resulting downtime, data loss, or service degradation is beyond the Company's control and shall not be attributed to it.

8. Limitation of Liability

8.1 General Limitation

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS PARTNERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM.

8.2 Data Loss

The Company is not responsible for loss, corruption, deletion, or inaccessibility of Customer Data, however caused, including server or hardware failure, actions of the Hosting Provider, cyberattacks or unauthorized access, software bugs, force majeure events, accidental deletion by You or Your authorized users, or expiry, suspension, or termination of Your Subscription Plan. It is Your sole responsibility to maintain independent backups of all critical business data; We strongly recommend regularly exporting and securely storing Your data outside the Platform.

8.3 Maximum Aggregate Liability

The Company's total aggregate liability to You for any claim arising under or in connection with this Agreement shall not exceed the total subscription fees actually paid by You to the Company, across all systems, in the three (3) calendar months immediately preceding the date of the claim.

8.4 Indemnification

You agree to indemnify, defend, and hold harmless the Company and its partners, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of: (a) Your use of the Platform; (b) Your breach of these Terms; (c) Your violation of any applicable law; or (d) any dispute between You and a third party.

9. Intellectual Property

The Platform, including its software, design, code, features, trademarks, logos, and related documentation, is the exclusive intellectual property of the Company. Nothing in this Agreement transfers any ownership rights in the Platform to You. You may not copy, reproduce, distribute, modify, create derivative works of, or commercially exploit any part of the Platform without the Company's prior written consent. Any feedback or suggestions You provide may be used freely by the Company, without obligation to You, to improve or develop the Services.

10. Confidentiality

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with this Agreement and to use it solely for the purposes of this Agreement. This obligation survives termination of the Agreement for three (3) years, and does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law or court order (with prompt prior notice to the disclosing party where possible).

11. Term and Termination

This Agreement commences when You register an Account and continues until terminated. You may cancel any single system at any time; cancellation does not entitle You to a refund of prepaid fees except as described in our Cancellation Policy. The Company may suspend or terminate an Account at any time, with or without cause, upon reasonable notice; no refund is provided where termination results from Your breach of these Terms. Upon termination, Your license to use the affected system ceases immediately, and the Company may delete the associated Customer Data after the grace period described in our Cancellation Policy, unless legally required to retain it. It is Your responsibility to export any Customer Data before that grace period elapses; after it has elapsed, the Company is under no obligation to restore or provide access to that data.

12. Force Majeure

The Company is not liable for any delay or failure in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemics, war, civil unrest, government action, internet or power outages, or third-party service provider failures. The Company's obligations under this Agreement are suspended for the duration of such an event.

13. Governing Law and Dispute Resolution

This Agreement is governed by the laws of India, without regard to conflict-of-law principles. The Information Technology Act, 2000 (as amended), and other applicable Indian statutes apply to the extent relevant. In the event of any dispute, the parties will first attempt to resolve it through good-faith negotiation within thirty (30) days of one party notifying the other in writing. If unresolved, the dispute shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (as amended), before a sole arbitrator mutually agreed upon by the parties. The seat and venue of arbitration shall be Vapi, Gujarat, India, and the language of arbitration shall be English. Subject to that arbitration clause, the courts of Vapi, Gujarat, India shall have exclusive jurisdiction over any matters arising under this Agreement.

14. Notices

All notices under this Agreement shall be in writing and delivered by email to Your registered email address, or to the Company's official support email at support@msmebot.com, or by registered post to the Company's registered office. Notices are deemed received upon confirmed delivery, or within 48 hours of sending by email, whichever is earlier.

15. Miscellaneous

  • Entire Agreement: this Agreement, together with our Privacy Policy and any applicable Subscription Plan documentation, is the entire agreement between You and the Company and supersedes all prior agreements or understandings on this subject.
  • Severability: if any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions continue in full force.
  • Waiver: failure to enforce any right or provision is not a waiver of it; any waiver must be in writing.
  • Assignment: You may not assign or transfer Your rights or obligations under this Agreement without the Company's prior written consent. The Company may assign this Agreement without restriction.
  • Independent Contractors: the parties are independent contractors; nothing here creates a partnership, joint venture, agency, or employment relationship.
  • No Third-Party Beneficiaries: this Agreement is for the sole benefit of the parties and creates no rights in favor of any third party.

16. Contact

Questions about these Terms can be sent to support@msmebot.com. This Agreement is operated by Harsh Analytical Solutions LLP, trading as MSMEBOT.