Frequently asked questions
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General
Is MSMEBOT one platform, or separate systems?+
One platform, several systems: MSMEBOT CRM (leads through quotations, sales orders and invoices), MSMEBOT HRMS with GPS-verified punch-in and built-in payroll, and MSMEBOT TASK APP (list/Kanban/calendar views, checklists, recurring tasks and KPI scoring), with more systems added over time. Each is priced and billed separately, and each works even better once you're running more than one.
Do I need to buy every system?+
No. Each system works standalone with its own pricing, roles, and billing. Most teams start with one and add the others later once it's rolled out.
Does it work on mobile?+
Yes. The whole platform works in any mobile browser, and MSMEBOT HRMS can be installed as a Progressive Web App (PWA) on Android and iOS for offline-capable punch-in.
What roles does MSMEBOT support?+
Each app ships with its own base set of roles (e.g. User, Manager, HR, Admin), and Admins can grant specific extra permissions, like Assign Task or Manage Users, to individual people without changing their role. If the standard roles don't fit, Admins can also create fully custom roles with their own permission sets.
Product & Technical
How does WhatsApp and Email notification work?+
Admins connect an SMTP email account and a WhatsApp Business API channel from Settings, then customize the message template for each event: new task, approval, invoice sent, and more.
How is the KPI score calculated in MSMEBOT TASK APP?+
Every completed task starts at a configurable base score (default 10), loses points per revision requested and per day it's completed late, and is forced to zero past a configurable maximum-revisions threshold.
How does GPS attendance verification work?+
Each branch has a geofence: GPS coordinates plus a radius. When an employee punches in with a face or fingerprint scan, their location is checked against the geofence and marked In Office or Remote automatically.
Can I connect lead sources like IndiaMART or a Google Form to MSMEBOT CRM?+
Yes. MSMEBOT CRM supports webhook-based integrations with IndiaMART, TradeIndia, JustDial, ExportersIndia, Pabbly, and Google Forms, so enquiries create leads automatically.
Billing & Support
What payment methods are supported?+
We support standard online payment methods for Indian businesses (cards, UPI, net banking). Talk to sales for enterprise invoicing terms.
Can I cancel any time?+
Yes. See our Cancellation Policy for the exact notice period and what happens to your data after cancellation.
What support channels are available?+
Email and WhatsApp support are included with the platform. Enterprise customers get priority response times and a dedicated point of contact.
Ready to bring your business onto one platform?
Talk to us today. We'll show you how MSMEBOT works for businesses like yours.