Refund Policy

As a general policy, MSMEBOT does not provide refunds on subscription fees once paid. This page explains that policy and the limited, exceptional circumstances in which a refund may still be considered. It should be read alongside our Terms & Conditions and Cancellation Policy.

1. No refunds, as a general rule

All subscription fees, whether for a new subscription or a renewal, are non-refundable once paid, regardless of how much you used the Services during that billing period. Cancelling a subscription stops future charges but does not, by itself, entitle you to a refund of fees already paid. See our Cancellation Policy for what happens to your access and data after cancellation.

2. Exceptions considered on a case-by-case basis

In exceptional circumstances, we may, at our sole discretion, consider a full or partial refund outside of this general policy, such as a documented billing error on our part (for example, a duplicate charge or an incorrect amount) or a significant, sustained service outage directly attributable to us. Submitting a request does not guarantee a refund will be granted. Each request is reviewed individually, and our decision is final.

3. Downgrades & unused time

We do not provide prorated refunds for downgrading your plan or for unused days within a billing cycle.

4. How to request that a refund be considered

Email support@msmebot.com with your account/company name, invoice number, and the reason for your request. We will review it and let you know our decision. If a refund is approved, it will be issued to your original payment method.

5. Enterprise agreements

Custom Enterprise agreements are governed by the refund terms specified in the signed order form or contract, which take precedence over this page.